IEEE Communications Magazine, 32, no.1 (January 1994): 56–66

User-Oriented Measures of Telecommunication Quality

doi: 10.1109/35.249792

Neal B. Seitz; Stephen Wolf; Randall S. Bloomfield; Stephen D. Voran

Abstract: Discusses the standardization of user-oriented, technology-independent measures of telecommunication service quality, including voice, video, and data performance standards. Standards committee work has progressed in three broad phases. In the first phase, participants defined the basic concepts that underline the user-oriented approach to telecommunication quality assessment. In the second phase, participants developed a set of generic user-oriented quality measures, and applied these generic measures in deriving technology-specific performance parameters and measurement methods for packet-switched networks and integrated services digital networks (ISDNs). In the third phase, participants have developed user-oriented quality measures for video and voice communications. User-perceivable video and voice quality impairments are quantified by objective measures chosen for their correlation with carefully collected and numerically quantified human reactions to the transmitted images and sounds.

Keywords: performance; standards; ISDN; telecommunication; ATM; video; quality; metrics; objective; subjective; correlation; data; voice; perception-based

For technical information concerning this report, contact:

Margaret H. Pinson
Institute for Telecommunication Sciences
(303) 497-3579

To request a reprint of this report, contact:

Lilli Segre, Publications Officer
Institute for Telecommunication Sciences
(303) 497-3572

Disclaimer: Certain commercial equipment, components, and software may be identified in this report to specify adequately the technical aspects of the reported results. In no case does such identification imply recommendation or endorsement by the National Telecommunications and Information Administration, nor does it imply that the equipment or software identified is necessarily the best available for the particular application or uses.

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